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Internet Ideas for the Resourceful Trainer
Low cost e-mail and Web-based tools for the non-technical trainer
This loose-leaf toolkit is designed for non-technical trainers who would like some practical ideas on how the internet can be used to enhance their training. All of the activities make use of on-line technology that involves no cost whatsoever - other than the cost of the internet connection and a t... read more
Ten-Minute Customer Service
The 50 activities in the Ten-Minute Customer Service activity pack cover all types of customer contact, including face-to-face, telephone, letter and e-mail. These useful exercises have been specially designed to ensure that your customer service training sessions and briefings are full of life and ... read more
Ten-Minute Health, Safety & Responsibility at Work
As we become more and more regulated, it is essential that we keep out staff trained, informed and motivated to take responsibility – not just for the legal minimum, but also for our ethical responsibility towards yourselves, our colleagues, our customers and the wider community. These sessions cove... read more
Ten-Minute People Development
Ten-Minute People Development has been specially created to help anyone who is involved in training staff to run a 10 minute session on a whole range of topics relating to people development. Each of the 50 activities in this resource is designed as an individual stand-alone session, although they c... read more
Ten-Minute Sales Skills
Whether you are training an experienced sales person or a new starter, the 50 activities in Ten- Minute Sales Skills will enable you to deliver fast and effective training that sticks. Each session is marked as being suitable for selling by telephone, on-site (where customers come to you, e.g. retai... read more
Ten-minute Trainer, The
The Ten-Minute Trainer is a sparkling resource full of fresh ideas. It provides you with 25 templates that are written without any specific subject in mind – so you can use them for just about any subject you wish. But there’s more ... The Ten-Minute Trainer also provides you with 25 ready-to-run tr... read more
